By default we will ship your order as quickly as possible using USPS first class, priority or package rates with tracking.
If you need to return or exchange a ceramic order for whatever reason, please first get in touch with us at contact (at) worldupsidedown (dot) com to arrange return shipping.
We can then do an exchange, or refund.
We describe our products and inspect them very carefully before shipping, but on the rare occasion that you find a defect in craftsmanship, we’ll exchange it for the same thing or something similar at our expense.
Please get in touch contact (at) worldupsidedown (dot) com .